Return & Exchange Policy
Timeframe for Returns
Within the first 7 days following your purchase, our factory is committed
to accepting returns or exchanges for products that are new, unused, and
in a condition suitable for resale. It's important to note that the cost
of returning the item will be the responsibility of the buyer. We aim to
make your post-purchase experience as flexible and hassle-free as
possible, understanding that sometimes a product might not meet your needs
or expectations.
Procedure for Returns & Exchanges
Upon receiving your order, we urge you to inspect the items immediately.
If you find yourself needing to return or exchange an item, please reach
out to us via email with your order number, contact phone number, and the
name of the individual responsible for the return. Following this, we will
send you a return authorization document, which includes detailed
instructions for returning the product. Please ensure that you do not send
back any items before completing these steps, as this is essential for
processing your return or exchange efficiently.
Policy on Final Sales
Non-refundable Items
Please be aware that clearance items, customized products (this includes products with specific plug mounts or chosen colors), and items that are used, lacking original packaging, or otherwise not in a condition for resale are considered final sale. These items are not eligible for returns or refunds under any circumstances. Our aim is to maintain transparency and fairness in our return policy, ensuring that all customers are aware of the conditions under which products are considered for final sale.
Please be aware that clearance items, customized products (this includes products with specific plug mounts or chosen colors), and items that are used, lacking original packaging, or otherwise not in a condition for resale are considered final sale. These items are not eligible for returns or refunds under any circumstances. Our aim is to maintain transparency and fairness in our return policy, ensuring that all customers are aware of the conditions under which products are considered for final sale.
Refund Process
For products returned in accordance with our policy guidelines, refunds will be issued to the original method of payment. Each returned item undergoes a thorough inspection prior to the approval of any refund. Once the return is received and processed, we will issue a credit for the total purchase price, excluding any shipping, handling, and restocking fees that were previously mentioned. Please bear in mind that the timeframe for the credit to appear in your account may vary depending on your credit card company's policies. We appreciate your patience and understanding throughout this process.
For products returned in accordance with our policy guidelines, refunds will be issued to the original method of payment. Each returned item undergoes a thorough inspection prior to the approval of any refund. Once the return is received and processed, we will issue a credit for the total purchase price, excluding any shipping, handling, and restocking fees that were previously mentioned. Please bear in mind that the timeframe for the credit to appear in your account may vary depending on your credit card company's policies. We appreciate your patience and understanding throughout this process.