Shipping policy

At Starshine Laser Light, each of our laser projectors and systems is tailor-made to meet the unique needs of our customers, and all are priced with free shipping. Once you place an order, it will be shipped directly from our state-of-the-art manufacturing facility to the address you provide. Typically, the goods will be shipped within 5 business days of receiving your order. Once the goods are shipped, we will send you a tracking number. Shipping time to European and US countries is 10 days.

We partner with leading logistics providers like UPS, FedEx, and DHL to ensure that your system reaches you swiftly and safely. For customers in the US, FedEx is our primary shipping method, though we're happy to arrange delivery through your preferred FedEx account, detailing all applicable shipping costs during checkout and on your invoice. In Europe and other regions, we commonly use TNT or FedEx, with all shipping costs communicated upfront. For larger orders, Cargo Partner may be enlisted as a transportation supplier, especially when standard shipping options are cost-prohibitive.

Customers have the option to utilize their own shipping provider and account for even more personalized service. If you prefer this method, simply provide us with your account number at the time of ordering. This option is available for FedEx, DHL, or UPS services.

After your laser system has been manufactured, we will reach out to you with all necessary shipping and tracking information, which will be sent to the email address you provided with your order.

Starshine Laser Lights is committed to transparency and will provide invoices for all purchases. We will appropriately under-declare for customers in Europe and the United States, please contact us if you have special needs.

Accurate shipping information is crucial to avoid delays. It's important to note that couriers will not deliver to PO boxes, only street addresses. Furthermore, the responsibility for any delivery delays due to carrier issues or weather conditions lies outside of Starshine Laser Lights' control.

Please select your shipping time carefully, as we cannot be held responsible for any delays once the package is in the carrier's hands. We strongly advise inspecting the package upon delivery and contacting us immediately if there are any issues.